Online

The best way to purchase ApexSQL Software is Online, Here for Product Suites, or Here for Individual Products. Via our online purchase system orders can be created and paid for in a variety of means including credit card, fax, check etc.

Purchase Orders

Purchase Orders are available for Corporate Customers for orders greater than $500. Please see Purchase Orders FAQs for more information.

Phone Orders

You can order directly over the phone with a credit card between the hours of 9 AM to 5 PM Eastern Time using this Toll Free Number 1-866-665-5500 or 1-919-968-8444 for Non U.S./Canadian customers.

Additional Options for International Customers (Non U.S. & Canadian)

You Order directly over the phone with a credit card via our Purchasing Agent, share-it! - Digital River using this number +49 221 31088-20. This office is located in Germany. Operators are available who speak French, German, Spanish and Portuguese. Please have Product IDs ready. They can be obtained via the Purchase Pages, Here for Product Suites, or Here for Individual Products..

Purchase Orders are available for International Corporate Customers. Please see Purchase Orders FAQs for more information.

Wire transfers and other payment methods are available during the Customer Information Step of the Online Purchase Process.

• Online orders are filled normally within 2 hours and at most 12 hours.
• E-mail responses are handled within 2 hours typically during normal working hours, with a maximum of 24 hours during the business week.
• Purchase Orders are usually processed by the ApexSQL Sales Team within 24 hours of receipt. Purchase Orders received before 3 PM (EST) during the business week are processed on the same day. International Purchase Orders processed by share-it! - Digital River may take longer.

Please contact us at service@apexsql.com with a full description of the problem or call 919-968-8444.

1. Go to Purchase Page, Here for Product Suites, or Here for Individual Products.

2. Go to the product that you want to purchase and click its corresponding button.

3. Select Product
When purchasing an individual product, you have the option to upgrade to one of our studio packages. To upgrade, select ApexSQL Developer Studio or ApexSQL Universal Studio. Click Continue.

At any time, you can click Back to change any of your selections.

4. Select Quantity
Once you have made a product selection, enter the number of licenses you want to purchase. We also offer Site Licenses. Site Licenses are recommended for companies who generally need more than 11 licenses. When done, click Continue.

5. Select Maintenance
Select your preferred maintenance contract (1, 2, or 3 years). A maintenance contract includes Phone Support and Free Major Upgrades. Click Continue.

6. Pre-checkout
During pre-checkout, you are allowed to review or change your order(s). After making any change, click Update to update the Total Amount. To purchase more products, you may select from the available discounted products from the page or click Continue Shopping. When done, click Checkout.

Click Here for screenshot.

7. Checkout
During checkout, you will be asked to fill up the Customer Information page. If you are an existing customer, simply Login with your username and password.

Click Here for screenshot.

8. Payment
On the same page, select your payment method.

Enter your coupon code, if any.

Click Next, fill up any additional information, review your entries, and click Order now.

We accept the following major credit cards and Debit cards: Visa, MasterCard, American Express, and Discover.

ApexSQL and share-it! - Digital River have taken great precautions to ensure that your credit card information is kept secret for Online Purchases. RSA security is generally regarded as one of the strongest that is available.

After share-it! - Digital River receives your online credit card order, it may take up to 12 hours to authorize your transaction (although most orders are fulfilled in less than 2 hours). As soon as your charge is authorized you will receive an authorization e-mail with your Activation Key.

If your credit card is declined, then you will receive an e-mail indicating this.

If you do not receive any e-mail within 12 hours, then there is a problem with your order. In that case, please contact us by e-mail at sales@apexsql.com with your name, and the approximate date and time of your order to obtain the status of your order or call 919.968.8444.

"WWW.Element5.Info" will appear on your credit card statement for Online ApexSQL LLC orders. You will receive an order confirmation and receipt by e-mail at the time when your credit card is charged.

"ApexSQL LLC" will appear for Orders processed directly through our office via Phone Orders or Faxed Orders.

Note to those who have found this FAQ via internet search: If you have such a charge and haven’t purchased ApexSQL LLC software please contact Element5 directly via this link. Your charge was most likely from one of the other companies Element5 processes payments for.

The Federal Tax ID for ApexSQL LLC is 33-1122087.

A W-9 form can be downloaded Here.

Type of Tax	Online Orders	P.O.  (ApexSQL)	Phone Order  (ApexSQL)	Intl P.O.  (Shareit)
VAT Taxes for residents of the EU	Yes	No	No	Yes
State tax for Maryland Residents	Yes	No	No	N/A
State tax for Minnesota Residents	Yes	No	No	N/A
All other States in the U.S.	No	No	No	N/A

No Taxes are charged for any order processed directly through ApexSQL HQ, regardless of state/country, including Purchase Orders and Direct phone orders. 

Online Orders and International purchase Orders are processed via Shareit - Digital River and are subject to taxes in some cases (see above schedule).

P.O. = purchase order

Since ApexSQL offers fully functional * 30-day evaluation periods, that reset with each new version, we don't offer refunds on demand.  We will consider requests based on bugs/defects that we can't resolve in a reasonable period of time, though.  We require support information and customer assistance in our steps to resolve the issue, which will be the primary focus.

Refunds due to lacking features, unsuccessful or partial recoveries for ApexSQL Log, ApexSQL Recover or other non bug issues that could have been evaluated during the evaluation period won't be considered.

* ApexSQL Log and ApexSQL Recover have special evaluation restrictions on data recovery and undo/redo options, in which only every 10th row is recovered. If, because of this restriction, you are unable to ascertain to some degree of certainty that you will achieve a successful recovery, we recommend that you don't purchase the software. We will not offer refunds based on partial or unsuccessful data recoveries.

In certain circumstances, we may offer a partial refund or a refund in kind (e.g. equivalent dollar amount of other ApexSQL software products) but this will be given at ApexSQL's sole discretion.

Please click Here too for important information on ApexSQL Log limitations and other variables that may prevent the successful recovery of all data.
Please click Here too for important information on ApexSQL Recover limitations and other variables that may prevent the successful recovery of all data.

Probably. Click Here for a Current List of Resellers.

Yes. Click Here for a Local Reseller FAQ.

Yes. Click Here to view Purchase Order Instructions.

Yes, we offer official PDF quotes that can be signed and used as purchase orders. To request a quote email sales@apexsql.com with products, maintenance, and quantity.

Wire transfer is available for international customers. 

Please contact sales@apexsql.com or 919-968-8444 for wire transfer information. Note: a $25 fee must be included in the invoice to cover Wire Transfer costs.

It can also be accessed via an option in Customer Information Step of the Online Purchase Process.  Bank accounts are available in Germany, France, Great Britain, Finland, and Japan.

Yes. You can call in an order directly to us between the hours of 9 AM to 5 PM Eastern Time using this Toll Free Number 1-866-665-5500 or 1-919-968-8444 for International customers.

Option for International (Non U.S. & Canadian) Customers

You can also call in an order directly via our Purchasing Agent share-it! - Digital River using this number +49 221 31088-20.  The office is located in Germany.  Operators are available who speak French, German, Spanish, and Portuguese.  Please have Product ID(s) ready.  They can be obtained via the Purchase Pages, Here for Product Suites, or Here for Individual Products.

If you purchase a Maintenance contract you will get all new major releases/versions for free. So if the current version series is 2005 then the major new versions in the 2008 would be free, for those who purchased a Maintenance contract.

The application will alert you to the existence of newer versions of the software posted on our site and will walk you through an automatic update process.

All minor versions (i.e. 2005.01 to 2005.02) will be free, no matter of maintenance contract status. Only major versions (i.e. 2005.37 to 2007.01) will not be free. You can check out our Upgrade Center, to see your options. Just enter your activation key and click on Submit. You can also contact sales@apexsql.com.

You can purchase an upgrade to the new version with an existing customer discount. Contact sales@apexsql.com for current existing customer discounts and to get an upgrade quote.

The best way to stay informed of new releases, products, news etc is to subscribe to the ApexSQL RSS Feed.

We may also offer notification topics on the support forum.

ApexSQL also offers an informative e-Newsletter. You can optionally subscribe when registering on the website or by entering your email address in the e-Newsletter subscription box on the home page.

ApexSQL offers two standard discounted bundles: ApexSQL Developer Studio and ApexSQL Universal Studio. Please see the Purchase Pages, Here for Product Suites, or Here for Individual Products, for more information.

Also, we offer many cross selling discounts when customers purchase as few as two different products. You can use Cross Selling to create your own customized, discounted bundles.

Example:

The image below (highlighted in RED) shows that ApexSQL Edit has been added to ApexSQL Diff at a 30% discount. Other products are listed that can also be added. Cross Selling offerings/combinations/discounts may vary. In most cases, several additional products can be added to a product and get the cross selling discount.

We offer a tiered licensing schedule for our products. The more licenses that you buy, the lower the price per unit. These discounts can accrue over multiple orders over time. Click Here for more info on cumulative discounts.

Yes, we will calculate the difference of what was paid (regardless of any original discounts), throughout the order history, and current price of ApexSQL Studio to determine the cost for upgrade. Note: Support & Upgrades must be the same (if possible).

Yes, we will calculate the difference of what was paid, throughout the order history, and current quantity discount for the total number of licenses. Note: Support & Upgrades must be the same (if possible).

We offer discounts to Educational Institutions (schools, colleges and universities) and students, Non-Profit Organizations, Charitable Non-Profit Organizations and Government Agencies. To qualify for the discount, please send an email to sales@apexsql.com.

Yes, we do offer competitive upgrades, with the proof of purchase of competing product (pdf invoice, fax of invoice or even screen shot of About form). Please contact sales@apexsql.com or call 866-665-5500 for more details.

Yes, we offer site licenses. A site license is recommended for those companies who would need, in most instances, 11 or more licenses.

A maintenance contract includes Phone Support and Free Major Upgrades.

Yes, you will be notified at least one month before your maintenance is due to expire by email with an offer to renew your maintenance for 1, 2 or 3 years.

No, but we offer discounts on new licenses to all existing customers. Contact sales@apexsql.com for more information.

You may renew your maintenance at anytime. Simply contact the sales office (sales@apexsql.com, 919-968-8444 or via fax 919-869-1617). You will also be sent an email that includes instructions on how you can renew online.

Per User

ApexSQL licenses its products PER USER (excluding ApexSQL Report, ApexSQL Log, and ApexSQL Log API). With PER USER licenses, the software is licensed for use by a single user only on a single computer.

Per Computer

ApexSQL Report, ApexSQL Log, and ApexSQL Log API are licensed PER COMPUTER. This allows the software to be activated on a single computer (or server) and may be used by multiple USERS. For more information on the license types please review the EULA.

Individual License

For LICENSED PER USER software, an INDIVIDUAL LICENSE is for the use of a single user only. For LICENSED PER COMPUTER software, an INDIVIDUAL LICENSE is to be activated on a single COMPUTER only for the use of multiple USERS.

Site License

A site license can be activated on an unlimited number of COMPUTERS and can be used by an unlimited number of USERS. Both COMPUTERS and USERS must be at a single geographic work site. A single geographic work site is defined as one or more locations that are not physically separated by more than 1 mile/1.6 Km.

Enterprise License

An enterprise license can be activated on an unlimited number of COMPUTERS, used by an unlimited number of USERS, and has no geographical limitations.

Note: For all license types, USERS must belong to a single entity or employed by the LICENSEE or the licensed company; COMPUTERS must be owned/leased/controlled by the LICENSEE or the licensed company.

A license agreement may be downloaded Here.

The Activation Key appears on the About form. If you lose the Activation Key and do not have access to a previously installed version, click Here to have your Activation Key sent to your email address. You may also contact service@apexsql.com with your name, e-mail address, and proof of purchase (if available).

If the software has been licensed to a Company, no notification of transfer is required from one employee of a company to another.

If the software has been licensed to a particular user, you can transfer all of your rights under the End-User License Agreement (EULA) only with ApexSQL's written consent. We also require that you inform us of the complete new user contact information.

Transfers, in either case, are allowed only provided you retain no copies, components, media, or any part of the software. Notification of transfer and destruction must be done in writing to ApexSQL and must include all software identification information.

We take support seriously at ApexSQL as evidenced by our Support Engineer's Creed.

There are various ways to get help from ApexSQL. To find the support option that best fits your needs, please visit our Support Center.

No. Shipping is included free in the cost of the Optional Physical Media/CD.

We offer physical media in the form of a CD (Physical Media) in addition to the electronic delivery of our software. The media should arrive 10 to 15 days later. The cost is USD $20 per CD ordered, which includes shipping.

You will receive an order confirmation e-mail that will include the Activation Key(s), purchase reference number, payment confirmation, and invoice. The confirmation also includes contact information for billing, service and support.

The file you download is an self-extracting install file. Double-click the install file to run it, and follow the step by step instructions for installation.

The ApexSQL Installer contains all ApexSQL applications except for ApexSQL Log and ApexSQL Recover’s server-side components, ApexSQL Audit Viewer, ApexSQL Snapshot Utility, and ApexSQL Report.

No. This installer is configured to install ApexSQL Client Utilities by default. To install the bundles that you have purchased, select the specific bundle from the installation type dropdown.

To install individual applications, select them from the list of applications. Click Here to see the tools in each bundle.

The ApexSQL Installer is updated every time there's a new product or a new version. To install new products or new versions, download and run the ApexSQL installer again. Select the new or updated product from the list of applications. For new versions, you can also use ApexSQL's auto-updater.

The ApexSQL Installer can be found Here.

The length of time it takes to download ApexSQL Installer depends on the speed of your connection. The faster the connection, the quicker the download will be.

No; individual installers are only available for selected products:

ApexSQL Log
ApexSQL Recover
ApexSQL Snapshot Utility
ApexSQL Audit Viewer
ApexSQL Report

Older versions of ApexSQL products can be downloaded from Here.

ApexSQL Report, ApexSQL Audit Viewer, and ApexSQL Snapshot Utility cannot be installed from the ApexSQL Installer. Click below links to download them:

ApexSQL Report
ApexSQL Audit Viewer
ApexSQL Snapshot Utility

The server-side components of ApexSqL Log and ApexSQL Recover cannot be installed using the ApexSQL Installer. You will be prompted to install the components when connecting to a server from the client. If you are unable to install the server-side components from the client, run ApexSQL Log/ApexSQL Recover's individual installers directly on the server. Read Installing server-side components only to a remote server  for more information.
 

Yes, we offer evaluation copies that are Fully Functional *. The only restriction is the 30-day evaluation period. The software will cease to work at the end of the 30-day period unless activated.

* ApexSQL Log has special evaluation restrictions on Data Recovery in which only every 10th row is recovered.

In most cases evaluations resets aren't even required since evaluation periods are reset with each new version of the software. If a newer version is available, simply download it and the Evaluation period will be reset to a full 30 days.

But if you still require an evaluation extension please send a request along with your hardware ID to support@apexsql.com. Please note that only one evaluation extention will be given.

Please contact our Sales Department. Contact information can be found Here.